Monday, December 26, 2011

The problem with @HeathrowAirport Terminal 5

I've passed through London's Heathrow Airport twice now over the past two weeks on my way for a summer vacation in the south, and now back to the freezing hell called Europe. Some thing is really bugging me. It appears the people running the show at T5 can't accurately inform passengers which gate they need to be at.

I'm currently sitting in the main T5 building, but as I understand it, the entire terminal is split into three parts: A, B and C. To get from one side to the other, one needs to take the in-built transit trains. From where I am to C terminal will take at least 20-30 minutes given I have to find the trains, walk a lot and wait for the train and then walk to the gate.

With that in mind, I would have liked the information boards to clearly explain where I am going, not just a short time before the gate opens before that information is available.

I do get it. Main terminal at T5 looks like a shopping mall. But everything is so overly priced, it makes it all a bit pointless. I can't be bothered to shop at 7:30 in the morning on Boxing Day after flying all night on Christmas Day. So keeping us here, waiting to know our gates should force us to start spending to while away the boredom.

Not me! All I want is a darned cigarette but due to some idiotic law, this is one of the few airports I've been to recently which did not come with a smoking room. You have to actually leave the airport, walk far away to smoke in the cold, walk that long walk back, then check-in and go through the horrendous security checks again! What the...?!

Stop trying to control what I do with my life. If I want to smoke, that's my God given right!

And organise yourself better so I can know when I need to be at my gate and where the gate actually is. This way I might be able to shop... Savvy?

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